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Related Resources - CRM
Articles
by Sujoy Kumar Dey, Senior Consultant, Capgemini Consulting
CRM Expert - Volume 7 (2011), Update 10 Learn how to perform billing on license sales contracts in SAP CRM-Intellectual Property Management (IPM), as well as key technical details and the configuration of the process.
by CRM Expert Staff
CRM Expert - Volume 7 (2011), Update 10 Learn important guidelines for creating and rolling out rich Internet applications (RIAs) to improve the usability of your SAP CRM screens.
by Abhishek Srivastava, Senior Consultant, SAP Package Technologies, Deloitte Consulting LLP
CRM Expert - Volume 7 (2011), Update 10 When your SAP CRM system has to account for a customer master that has duplicates, an approach based on linking master data records can provide you with a single view of this data. For example, Customer XYZ exists in the system as XYZ1 and XYZ2, and transactions or installed base products are scattered between the two accounts. You can customize this approach to help meet your various business scenarios. This article describes one such scenario, involving an implementation at a high-tech enterprise.
by Sreekar Reddy Pula, Senior SAP CRM Consultant, The Principal Consulting, Inc.
CRM Expert - Volume 7 (2011), Update 10 Use an enhanced Business Add-In (BAdI) to automate the process of scheduling successfully executed actions in the action job monitor. This process is not available in standard SAP, as rescheduling all successfully executed actions affects performance. Save time by not having to open each document manually and reschedule it for further execution, and avoid performance issues by only rescheduling specified actions.
by Sourabh Chugh, Senior CRM Consultant, SAP Australia
CRM Expert - Volume 7 (2011), Update 10 Learn how to quickly integrate new or existing SAP Interactive Forms with CRM One Order Framework service objects.
by Veeranna Battula, SAP CRM Senior Consultant
CRM Expert - Volume 7 (2011), Update 9 Learn three methods for removing duplicate business partners in SAP CRM: SAP CRM 5.0’s BUPA_CLEAR transaction, SAP CRM 7.0’s Merge Accounts function, and SAP CRM 7.0’s Duplicate Check function. Also sample the functions in SAP CRM 7.0’s Data Quality Administration Framework.
by Akarsh Ravi, Manager, Capgemini US LLC
CRM Expert - Volume 7 (2011), Update 9 Learn about the unique characteristics of license sales contracts, which are used to sell intellectual property rights in SAP CRM-Intellectual Property Management.
by Akarsh Ravi, Manager, Capgemini US, LLC
CRM Expert - Volume 7 (2011), Update 9 Learn about the unique master data processes in SAP CRM-Intellectual Property Management (IPM). Understand the product master data type IP and rights dimensions, and how to perform rights availability analysis.
by Dr. Rüdiger Göbel, Senior Consultant, ecenta AG
CRM Expert - Volume 7 (2011), Update 9 Multilevel categorization allows you to determine response times based on categories of issues instead of focusing on abstract priority values. Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization. You can determine the SLA profile based on a category or subcategory of the service request and you can establish response times based on the reason for the customer inquiry. You can enable this solution without coding in standard SAP CRM.
by Kunal Verma, PMP, Global Business Applications Manager
CRM Expert - Volume 7 (2011), Update 8 See how a major healthcare industry supplier implemented Web Channel for SAP CRM, integrating it with its preexisting order-to-cash system and product catalogs.
Books
In today’s competitive business environment, maintaining a strong relationship with core customers is essential,... If you're searching for a customer relationship management tool to help you achieve customer-driven growth and the... If you're considering an SAP CRM implementation, this insightful book will give you and your project team the... With these books as your guide, take a detailed journey through the Web Client framework, exploring different... Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even...
White Papers
SAP customers are leveraging SAP® Solution Manager functionality to support application lifecycle management, including change tracking, incident management, business process monitoring and implementation ...More and more organizations are realizing the benefits of leveraging a combination of SAP® application and technical support services — but finding a managed services partner that can deliver the ...
Develop an SAP ERP HCM rollout strategy with a global project assessment
This white paper discusses how understanding your organization’s overall strategic objectives can help you implement a ...
Paper creates bottlenecks in so many businesses processes, and Accounts Payable is no exception. Think about the process in your company for a minute. How much time and money is wasted waiting for ...
Medical technology leader Medtronic opted to run its SAP HANATM in-memory computing appliance on Cisco's Unified Computing System (UCS) because, out of the four certified vendors the company considered...
It's true - now it's possible to do in seconds what used to take weeks1. And not only can you operate faster, but you can also perform dramatically better with powerful insights never readily available...
The growth of digital content has led to fundamental changes in business operations. Application silos and hierarchies once defined information flow and communications. But no longer. As processes ...
In your vision of 100% electronic sales order processing, what will you do about orders that come in via fax or email and end up getting pushed around the office on paper? This new white paper gives...
Let's face it, invoice management can be time consuming, expensive and, well, not a whole lot of fun. Maybe SAP Invoice Management could help. Find out now with our interactive video.
SAP Invoice...
Learn how to overcome the challenges of integrating SAP in your enterprise mobility strategy. When you consider the processes that drive competitive advantage for your business – they're ...
Multimedia
This course provides updated strategies, best practices, and comprehensive education for APO, demand planning,...
This course provides expert advice, guidelines, best practices and strategy for successfully utilizing SAP...
This course provides 18+ hours of expert advice to build, customize, generate, format, and distribute financial...
The course contains over 15 hours of expert guidance to get the most out of SAP NetWeaver Portal in your company...
This course offers best practices for generating, enhancing, and distributing sales and inventory reports and was...
Blogs
By Amy Thistle on January 26, 2012
This CRM tip comes courtesy of Rahul Iyer of SAP, who is speaking at our CRM 2012 event, March 19-22 in Orlando, FL!
Dos:
Identify End to End Business Process Owner - The central point-of-contact fo More...
By The Tip Doctor on January 20, 2012
Tip Doctor, Insider Learning Network.
With the advent of SAP CRM 7.0 and particularly enhancement package 1, SAP has greatly improved its Web Channel application. This new and improved Web Channel ap More...
By Antoine Cadot-Wood on January 19, 2012
On January 17, I moderated a live Q&A on Insider Learning Network with ecenta’s Christian Matz, a CRM Expert author and SAPexperts technical advisor.
Christian held an exclusive Q&A on C More...
By Kaitlin Searfoss on January 18, 2012
By Kaitlin Searfoss, Assistant Project Manager
Getting excited for the upcoming events in Las Vegas and Orlando this March? Or are you still trying to convince your boss that it’s a great inves More...
Forums
By Antoine Cadot-Wood on December 15, 2011 at 1:28PM
By satishp on December 6, 2011 at 1:18AM
By satishp on December 6, 2011 at 1:13AM
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