by Srinivasa (Srini) Munagavalasa, Project Management Professional
CRM Expert - Volume 7 (2011), Update 3

Let your contract team handle the quote creation process by using functionality within SAP CRM partner channel management. By doing so, you can free up partner portal champions and channel managers so they can spend more time on leads, opportunities, and customer service.

by Srinivasa (Srini) Munagavalasa, Project Management Professional
CRM Expert - Volume 7 (2011), Update 2

Portal registration is a function of SAP CRM partner channel management that can help enterprises automate their partner registration process for applications such as leads, opportunities, customer accounts, contacts, quotes, and marketing development funds. However, you need to control the information your partners can access. Learn how to accomplish this by granting your partner access to a partner portal, which allows channel partner users to log in to your SAP CRM applications through a link from your company’s Web site. Partner users can only see the data that you make available to them and can only manipulate data if you give them the appropriate user permissions.

by Markus Kupke, Development Manager, and Thilo Berndt, Solution Manager, SAP CRM
CRM Expert - Volume 3 (2007), Issue 3 (March)

In alignment with SAP’s roadmap for enterprise service-oriented architecture, SAP CRM 2006s provides enterprise services for key business objects that you can use out of the box. In addition, you and your partners can now model your own Web services without additional programming. The new Web service tool allows you to quickly create new services tailored to the specific needs of your organization to extend your SAP CRM system. Learn about the Web service tool and find out how to use the creation wizard included with it.

by David Glessner, Director, mySAP CRM Solution Management, SAP Labs
CRM Expert - Volume 1 (2005), Issue 2 (November)

Discover the enhancements offered in mySAP CRM 2005, which SAP expects to release by the end of the year. Also find out what is involved with an upgrade to mySAP CRM 2005, whether you are new to SAP CRM or you use SAP CRM 2.x, SAP CRM 3.x, or SAP CRM 4.x.

by Birgit Starmanns, CRM Liaison, Americas, CRM Product Management, SAP Labs
CRM Expert - Volume 4 (2008), Issue 1 (January/February)

Many companies use channel partners to ensure their products reach the end consumer. Find out how brand owners can model channel partners in SAP CRM, which provides them with the basis to make business decisions about these partners.

by Amit Khanna, Senior CRM Consultant, SAP America
CRM Expert - Volume 3 (2007), Issue 1 (January and February)

Learn about how the partner determination procedure works in mySAP CRM. Although you may be familiar with partner determination in R/3, the mySAP CRM version offers additional options.

by Birgit Starmanns, Vice President, CRM Product Management, SAP Labs
CRM Expert - Volume 2 (2006), Issue 8 (October)

Partner Channel Management allows companies to manage their indirect sales channel, which are their channel partners. Find out how brand owners can develop and manage these partner relationships through the partner life cycle, and how they can improve collaboration with their channel partners across marketing, sales, and service processes. Examine how partner and channel analytics provide channel partners with their own data, and allow brand owners to evaluate their partners’ performance.

by Susana Messias, CRM Business Consultant
CRM Expert - Volume 2 (2006), Issue 8 (October)

CRM Text Management allows you to copy business partner data and create a view of all the follow-up documentation for a customer issue. Learn how to configure CRM Text Management to meet your business needs.

by Birgit Starmanns, Senior Director, Customer Value Network, SAP America
CRM Expert - Volume 4 (2008), Issue 2 (March)

Partner Channel Management leverages the new CRM WebClient user interface (UI) in SAP CRM 2007 for both the channel manager and the channel partner users. While continuing to provide rich functionality for modeling channel partners, the usability enhancements allow channel partners to get up to speed faster with the CRM WebClient UI.

by Birgit Starmanns, Senior Director, Customer Value Network
CRM Expert - Volume 4 (2008), Issue 5 (June)

The SAP E-Commerce business-to-business capabilities have long been used to allow business partners to place orders on the Web. The functionality also allows channel partners to do business on behalf of their end customers.