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Related Resources - E-commerce
Articles
by Lauren Bonneau, Managing Editor
insiderPROFILES - 2012 (Volume 3), January (Issue 1) For any company, delayed deliveries can result in lost profits. But for a company like AmerisourceBergen, which processes 80,000 orders for pharmaceuticals per day, delayed deliveries can have deadly consequences. To continue to ensure that pharmacies and hospitals receive the inventory patients need, AmerisourceBergen embarked on a business transformation initiative to replace its legacy system with a scalable ERP platform.
by Kunal Verma, PMP, Global Business Applications Manager
CRM Expert - Volume 7 (2011), Update 8 See how a major healthcare industry supplier implemented Web Channel for SAP CRM, integrating it with its preexisting order-to-cash system and product catalogs.
by Karthik Suryanarayanan, Senior Consultant, Capgemini LLC
CRM Expert - Volume 7 (2011), Update 8 Learn the key considerations and challenges when implementing SAP Web Channel for SAP CRM 7.0 enhancement package 1, as well as the resources and timelines of a typical implementation.
by Volker Hildebrand and Vinay Iyer, SAP
SAPinsider - 2010 (Volume 11), January (Issue 1) Customers are more empowered and demanding than ever before, requiring companies to re-vamp their CRM strategy. Learn how you can manage the customer experience effectively by applying the new customer engagement model and leveraging social media channels, mobile applications, Web channels, and more.
by Verlin Youd and Richard Murray, SAP
SAPinsider - 2009 (Volume 10), July (Issue 3) To continue drawing buyers into their stores, retailers need to resist the urge to simply cut prices and push promotions blindly to all shoppers. Uncover the three steps retailers must take to identify the most profitable opportunities and then capitalize on them.
by John Parker
SAP NetWeaver Magazine - Volume 5, Issue 2 With the global focus on energy alternatives, Sharp Electronics Corporation saw a big growth opportunity for its Sharp Solar Energy Solutions Group. With its solar portal project, Sharp wanted a new scalable online ordering system that would streamline orders, reduce processing time, and seamlessly integrate data with its back-end SAP ERP system.
by Volker Hilderbrand and Pekka Porkka, SAP
SAPinsider - 2009 (Volume 10), January (Issue 1) Customers want to interact with their product and service providers in myriad ways — through online, email, phone, text, and face-to-face channels, among others. So how can companies meet these customer expectations while keeping costs down?
by Ludwig Hunecke, Development Consultant, SYCOR GmbH, and Martin Walter, Development Consultant, SYCOR GmbH
CRM Expert - Volume 5 (2009), Update 6 A small enhancement to the SAP E-Commerce text process allows you to make it easier to adjust static Web text, such as the text on buttons. This gives you the opportunity to implement a custom translation process that fits your individual requirements, enabling global companies to provide the same Web experience to all customers, regardless of language.
SAP E-Commerce for mySAP CRM: Integrate Your E-Commerce Channel into Your Order Management Processes
by Birgit Starmanns, Director of Product Management, mySAP E-commerce
CRM Expert - Volume 1 (2005), Issue 1 (October) With SAP E-Commerce for mySAP CRM, you can extend your CRM business processes to the Internet. This provides customers with a consistent experience on the Web for sales and self-services and allows you to integrate your e-commerce channel into your order management processes.
by David Glessner, Director, mySAP CRM Solution Management, SAP Labs
CRM Expert - Volume 1 (2005), Issue 2 (November) Discover the enhancements offered in mySAP CRM 2005, which SAP expects to release by the end of the year. Also find out what is involved with an upgrade to mySAP CRM 2005, whether you are new to SAP CRM or you use SAP CRM 2.x, SAP CRM 3.x, or SAP CRM 4.x.
Books
The pharmaceuticals industry does it, retail does it even Hollywood does it: EDI using SAP. Written in an entertaining, If you're searching for a customer relationship management tool to help you achieve customer-driven growth and the... New -- now shipping! Discover what SAP is all about and learn how the new products and Learn what customer relationship management with SAP
White Papers
In this IDC White Paper, we discuss some of the key trends taking place in the enterprise mobility landscape today, such as consumerization of IT, the mobile application explosion, and cloud computing. ...This SAP-SAPinsider conference session, recorded at PLM 2013 in Las Vegas, steps through real-world examples from SAP® customers who have instituted standard enterprise project and portfolio management ...Whatever your business’s goal — whether it is delivering exceptional customer experiences, optimizing the supply chain, improving procurement processes, growing talent, maximizing operating capital, ...Now more than ever, the speed with which corporations can make financial decisions has a direct impact on bottom-line profits. However, several factors can hinder the ability to make these kinds of ...In this whitepaper, Forrester shares the insights of over 60 companies, vendors, and mobile experts. Learn how mobility is the manifestation of a shift to new systems of engagement, and why the first ...Today, companies face a unique challenge: how to embrace the mobility paradigm for competitive advantage while still advancing the robust capabilities of their trusted enterprise systems. CIOs are ...For many companies, securing their SAP® system was long regarded merely as a synonym for Segregation of Duties (SoD) controls. While this is an imperative in securing SAP platforms, there are additional ...This SAP-SAPinsider conference session, recorded at Admin & Infrastructure 2013 in Las Vegas, examines critical areas to address for delivering responsive, secure and highly available SAP applications ...A new report presents the results of a market research survey of 500+ SAP® customers commissioned by Worksoft Inc., and performed by an independent third party to study the state of test automation ...How confident are you in the risk management systems your organization uses to ensure safe and reliable operations? Lack of a systematic, effective approach to controlling safety, health and environmental ...
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Blogs
By Ken Murphy on January 31, 2013
by Ken Murphy
@KMurphyWisPubs
I’ll be attending SAPinsider’s CRM 2013 event in Las Vegas next month, interviewing speakers and blogging about the sessions to create content for the Insid More...
By Amy Thistle on January 15, 2013
This CRM tip comes courtesy of Bhanu Sistla, Deloitte, who is speaking at our CRM 2013 event, March 5-8 in Las Vegas, NV!
Steps to Call Back-End RFC Using Java Connector (SAP JCo)
1. Create a Custom More...
By Ken Murphy on October 10, 2012
By Ken Murphy.
Several factors look to make 2013 a watershed year for the smartphone, but perhaps the biggest is their increased demand in emerging economies. According to a few recent reports that t More...
By Jens-Henrik Jensby on April 26, 2012
Just make sure to ask several people in order to assure that you actually are on the same track. Otherwise you may not continue with the right solution. More...
By Graceanne Bowe on April 26, 2012
by Graceanne Bowe, Senior Product Director, SAP Events, WIS
This week in Prague, SAPinsider had the pleasure of hosting supply chain expert Kevin O’Marah of Stanford University, formerly o More...
Forums
By Raj Gavurla on November 16, 2011 at 7:36AM
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