Related Resources - E-commerce
by Lauren Bonneau, Managing Editor
insiderPROFILES - 2012 (Volume 3), January (Issue 1)
For any company, delayed deliveries can result in lost profits. But for a company like AmerisourceBergen, which processes 80,000 orders for pharmaceuticals per day, delayed deliveries can have deadly consequences. To continue to ensure that pharmacies and hospitals receive the inventory patients need, AmerisourceBergen embarked on a business transformation initiative to replace its legacy system with a scalable ERP platform.
by Kunal Verma, PMP, Global Business Applications Manager
CRM Expert - Volume 7 (2011), Update 8
See how a major healthcare industry supplier implemented Web Channel for SAP CRM, integrating it with its preexisting order-to-cash system and product catalogs.
SAP CRM 7.0 Enhancement Package 1: Key Design Considerations and Potential Challenges for Web Channel Implementation
by Karthik Suryanarayanan, Senior Consultant, Capgemini LLC
CRM Expert - Volume 7 (2011), Update 8
Learn the key considerations and challenges when implementing SAP Web Channel for SAP CRM 7.0 enhancement package 1, as well as the resources and timelines of a typical implementation.
Why a Traditional Siloed CRM Approach Is Doomed: 6 New Core Competencies for Delivering the Total Customer Experience
by Volker Hildebrand and Vinay Iyer, SAP
SAPinsider - 2010 (Volume 11), January (Issue 1)
Customers are more empowered and demanding than ever before, requiring companies to re-vamp their CRM strategy. Learn how you can manage the customer experience effectively by applying the new customer engagement model and leveraging social media channels, mobile applications, Web channels, and more.
by Verlin Youd and Richard Murray, SAP
SAPinsider - 2009 (Volume 10), July (Issue 3)
To continue drawing buyers into their stores, retailers need to resist the urge to simply cut prices and push promotions blindly to all shoppers. Uncover the three steps retailers must take to identify the most profitable opportunities and then capitalize on them.
by John Parker
SAP NetWeaver Magazine - Volume 5, Issue 2
With the global focus on energy alternatives, Sharp Electronics Corporation saw a big growth opportunity for its Sharp Solar Energy Solutions Group. With its solar portal project, Sharp wanted a new scalable online ordering system that would streamline orders, reduce processing time, and seamlessly integrate data with its back-end SAP ERP system.
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
by Volker Hilderbrand and Pekka Porkka, SAP
SAPinsider - 2009 (Volume 10), January (Issue 1)
Customers want to interact with their product and service providers in myriad ways — through online, email, phone, text, and face-to-face channels, among others. So how can companies meet these customer expectations while keeping costs down?
by Ludwig Hunecke, Development Consultant, SYCOR GmbH, and Martin Walter, Development Consultant, SYCOR GmbH
CRM Expert - Volume 5 (2009), Update 6
A small enhancement to the SAP E-Commerce text process allows you to make it easier to adjust static Web text, such as the text on buttons. This gives you the opportunity to implement a custom translation process that fits your individual requirements, enabling global companies to provide the same Web experience to all customers, regardless of language.
SAP E-Commerce for mySAP CRM: Integrate Your E-Commerce Channel into Your Order Management Processes
by Birgit Starmanns, Director of Product Management, mySAP E-commerce
CRM Expert - Volume 1 (2005), Issue 1 (October)
With SAP E-Commerce for mySAP CRM, you can extend your CRM business processes to the Internet. This provides customers with a consistent experience on the Web for sales and self-services and allows you to integrate your e-commerce channel into your order management processes.
by David Glessner, Director, mySAP CRM Solution Management, SAP Labs
CRM Expert - Volume 1 (2005), Issue 2 (November)
Discover the enhancements offered in mySAP CRM 2005, which SAP expects to release by the end of the year. Also find out what is involved with an upgrade to mySAP CRM 2005, whether you are new to SAP CRM or you use SAP CRM 2.x, SAP CRM 3.x, or SAP CRM 4.x.
The pharmaceuticals industry does it, retail does it even Hollywood does it: EDI using SAP. Written in an entertaining,
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By Amy Thistle on January 15, 2013
This CRM tip comes courtesy of Bhanu Sistla, Deloitte, who is speaking at our CRM 2013 event, March 5-8 in Las Vegas, NV! Steps to Call Back-End RFC Using Java Connector (SAP JCo) 1. Create a Custom More...
By Ken Murphy on October 10, 2012
By Ken Murphy. Several factors look to make 2013 a watershed year for the smartphone, but perhaps the biggest is their increased demand in emerging economies. According to a few recent reports that t More...
Is your company ready for the coming technology revolution? Insights from the SAPinsider event keynote in Prague
By Graceanne Bowe on April 26, 2012
by Graceanne Bowe, Senior Product Director, SAP Events, WIS This week in Prague, SAPinsider had the pleasure of hosting supply chain expert Kevin O’Marah of Stanford University, formerly o More...
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