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Related Resources - Opportunity Management
Articles
by Susana Messias, SAP CRM Consultant, BBKO Consulting
CRM Expert - Volume 7 (2011), Update 5 While implementing SAP CRM sales and service functionalities, process owners always want to capture the main milestone dates in which a process is executed. Typically, these dates are integrated with a change of business transaction status. SAP CRM offers both date and status configuration; however, it does not offer a functionality that allows a date determination based on a status change. Find out how to capture the current date on a specific date type for a business transaction based on a status change. Using this technique, you can capture important process milestones in customer service and other activities.
by Srinivasa (Srini) Munagavalasa, Project Management Professional
CRM Expert - Volume 7 (2011), Update 3 Let your contract team handle the quote creation process by using functionality within SAP CRM partner channel management. By doing so, you can free up partner portal champions and channel managers so they can spend more time on leads, opportunities, and customer service.
by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP, and
Bill Pritchett, Senior Business Process Engineer, Dow Corning Corporation
CRM Expert - Volume 6 (2010), Update 10 Leads that are created in SAP CRM can be scored automatically using criteria that you configure in the system. In addition, you can allow users to manually score your company’s leads to give better insights into your most viable growth opportunities.
by Roberto Kirsten, Vice President, SAP CRM — Hitachi Consulting
CRM Expert - Volume 6 (2010), Update 1 SAP CRM offers a flexible and easy-to-implement mechanism for opportunity qualification based on questionnaires you can configure to follow your company's particular sales methodology. Learn about the logic behind the calculated chance of success that can help steer and better focus the use of resources during a sales pursuit.
by Saravanan Baskaran, Manager, Skyworks Solutions, Inc.
CRM Expert - Volume 3 (2007), Issue 1 (January and February) Uncover the tactics, strategies, and workarounds that wireless semiconductor manufacturer Skyworks Solutions, Inc., used to achieve a successful implementation of mySAP CRM 4.0 Mobile Sales.
by Birgit Starmanns, Director Product Management, SAP Labs
CRM Expert - Volume 2 (2006), Issue 1 (January and February) You may want to provide your online customers with cross-selling recommendations to increase your revenue. These cross-selling recommendations can be global — shown to all customers on the Web — or you can personalize them based on profile data or other information about the customer, such as prior purchasing history.
by Seema Thomas, Application Solution Manager, CRM On-Demand Solution Management, SAP Labs
CRM Expert - Volume 3 (2007), Issue 10 (December) Find out what you need to know about Pipeline Performance Management, a tool offered with SAP CRM on-demand, SAP CRM 2006s, and SAP CRM 2007. See the options available to the sales team and managers and then see how to set them up in your system.
by George Fratian, CRM Project Manager and IT Director
CRM Expert - Volume 2 (2006), Issue 4 (May) Company X wanted to improve its Opportunity Management and sales forecast processes. It had a manual sales process using Microsoft Excel and Word, which was insufficient for the company's needs. See how it customized a system based on mySAP CRM Opportunity Management for People-Centric User Interface to support its sales process.
by Stephanie Yee, Senior Consultant, Deloitte Consulting, LLP, and Martin Ringvold, Independent SAP NetWeaver BI
Consultant
CRM Expert - Volume 4 (2008), Issue 3 (April) Find out the business benefits of using data sourced from InfoCubes for marketing segmentation along with some tips and tricks for implementing this functionality.
by Anupam Gupta, Senior SAP Specialist, The Principal Consulting
CRM Expert - Volume 1 (2005), Issue 2 (November) You can use mySAP CRM Enterprise Sales to better manage your sales processes. Learn about its opportunity management capabilities and the typical requirements necessary to implement the module.
Books
Learn what customer relationship management with SAP Are you a human resources professional or consultant using, or considering using, SAP E-Recruiting? If so, this is the... Presents the most recent ABAP technologies and tools If you need to get the right work to the right people at the
White Papers
In this IDC White Paper, we discuss some of the key trends taking place in the enterprise mobility landscape today, such as consumerization of IT, the mobile application explosion, and cloud computing. ...This SAP-SAPinsider conference session, recorded at PLM 2013 in Las Vegas, steps through real-world examples from SAP® customers who have instituted standard enterprise project and portfolio management ...Whatever your business’s goal — whether it is delivering exceptional customer experiences, optimizing the supply chain, improving procurement processes, growing talent, maximizing operating capital, ...Now more than ever, the speed with which corporations can make financial decisions has a direct impact on bottom-line profits. However, several factors can hinder the ability to make these kinds of ...In this whitepaper, Forrester shares the insights of over 60 companies, vendors, and mobile experts. Learn how mobility is the manifestation of a shift to new systems of engagement, and why the first ...Today, companies face a unique challenge: how to embrace the mobility paradigm for competitive advantage while still advancing the robust capabilities of their trusted enterprise systems. CIOs are ...For many companies, securing their SAP® system was long regarded merely as a synonym for Segregation of Duties (SoD) controls. While this is an imperative in securing SAP platforms, there are additional ...This SAP-SAPinsider conference session, recorded at Admin & Infrastructure 2013 in Las Vegas, examines critical areas to address for delivering responsive, secure and highly available SAP applications ...A new report presents the results of a market research survey of 500+ SAP® customers commissioned by Worksoft Inc., and performed by an independent third party to study the state of test automation ...How confident are you in the risk management systems your organization uses to ensure safe and reliable operations? Lack of a systematic, effective approach to controlling safety, health and environmental ...
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Blogs
By Ken Murphy on March 13, 2013
By Ken Murphy
@KMurphyWisPubs
By welcome coincidence, I had the chance last week to speak with SAP Outbound Product Manager Terence Chesire about SAP’s new social media product, SAP Social OnD More...
By Amy Thistle on January 15, 2013
This CRM tip comes courtesy of Bhanu Sistla, Deloitte, who is speaking at our CRM 2013 event, March 5-8 in Las Vegas, NV!
Steps to Call Back-End RFC Using Java Connector (SAP JCo)
1. Create a Custom More...
By Amy Thistle on April 25, 2012
Hello from CRM 2012 in Praha, aka the City of Spires.
During jumpstart day yesterday we saw about 200 of our conference attendees get up to speed on CRM functionality and what every CRM customer need More...
By Amy Thistle on February 16, 2012
This CRM tip comes courtesy of Lorena Gilbert of PwC, who is speaking at our CRM 2012 event, March 19-22 in Orlando, FL!
Key challenges for marketing and sales•Poor alignment with Sales Differ More...
By Amy Thistle on January 26, 2012
This CRM tip comes courtesy of Rahul Iyer of SAP, who is speaking at our CRM 2012 event, March 19-22 in Orlando, FL!
Dos:
Identify End to End Business Process Owner - The central point-of-contact fo More...
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