by Susana Messias, SAP CRM Consultant, BBKO Consulting
CRM Expert - Volume 7 (2011), Update 5

While implementing SAP CRM sales and service functionalities, process owners always want to capture the main milestone dates in which a process is executed. Typically, these dates are integrated with a change of business transaction status. SAP CRM offers both date and status configuration; however, it does not offer a functionality that allows a date determination based on a status change. Find out how to capture the current date on a specific date type for a business transaction based on a status change. Using this technique, you can capture important process milestones in customer service and other activities.

by Srinivasa (Srini) Munagavalasa, Project Management Professional
CRM Expert - Volume 7 (2011), Update 3

Let your contract team handle the quote creation process by using functionality within SAP CRM partner channel management. By doing so, you can free up partner portal champions and channel managers so they can spend more time on leads, opportunities, and customer service.

by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP, and Bill Pritchett, Senior Business Process Engineer, Dow Corning Corporation
CRM Expert - Volume 6 (2010), Update 10

Leads that are created in SAP CRM can be scored automatically using criteria that you configure in the system. In addition, you can allow users to manually score your company’s leads to give better insights into your most viable growth opportunities.

by Roberto Kirsten, Vice President, SAP CRM — Hitachi Consulting
CRM Expert - Volume 6 (2010), Update 1

SAP CRM offers a flexible and easy-to-implement mechanism for opportunity qualification based on questionnaires you can configure to follow your company's particular sales methodology. Learn about the logic behind the calculated chance of success that can help steer and better focus the use of resources during a sales pursuit.

by Saravanan Baskaran, Manager, Skyworks Solutions, Inc.
CRM Expert - Volume 3 (2007), Issue 1 (January and February)

Uncover the tactics, strategies, and workarounds that wireless semiconductor manufacturer Skyworks Solutions, Inc., used to achieve a successful implementation of mySAP CRM 4.0 Mobile Sales.

by Birgit Starmanns, Director Product Management, SAP Labs
CRM Expert - Volume 2 (2006), Issue 1 (January and February)

You may want to provide your online customers with cross-selling recommendations to increase your revenue. These cross-selling recommendations can be global — shown to all customers on the Web — or you can personalize them based on profile data or other information about the customer, such as prior purchasing history.

by Seema Thomas, Application Solution Manager, CRM On-Demand Solution Management, SAP Labs
CRM Expert - Volume 3 (2007), Issue 10 (December)

Find out what you need to know about Pipeline Performance Management, a tool offered with SAP CRM on-demand, SAP CRM 2006s, and SAP CRM 2007. See the options available to the sales team and managers and then see how to set them up in your system.

by George Fratian, CRM Project Manager and IT Director
CRM Expert - Volume 2 (2006), Issue 4 (May)

Company X wanted to improve its Opportunity Management and sales forecast processes. It had a manual sales process using Microsoft Excel and Word, which was insufficient for the company's needs. See how it customized a system based on mySAP CRM Opportunity Management for People-Centric User Interface to support its sales process.

by Stephanie Yee, Senior Consultant, Deloitte Consulting, LLP, and Martin Ringvold, Independent SAP NetWeaver BI Consultant
CRM Expert - Volume 4 (2008), Issue 3 (April)

Find out the business benefits of using data sourced from InfoCubes for marketing segmentation along with some tips and tricks for implementing this functionality.

by Anupam Gupta, Senior SAP Specialist, The Principal Consulting
CRM Expert - Volume 1 (2005), Issue 2 (November)

You can use mySAP CRM Enterprise Sales to better manage your sales processes. Learn about its opportunity management capabilities and the typical requirements necessary to implement the module.