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Related Resources - SAP CRM 7.0

Articles
by Uri Dembo, SAP CRM Consultant and CEO, Fishman Dembo Consultants
CRM Expert - Volume 8 (2012), Update 3


Learn how to configure a mechanism that controls which follow-up transactions will be available for a given transaction type based on the source transaction and status.
by Judy Hildebrandt, Senior Business Process Specialist, Suncor Energy
CRM Expert - Volume 8 (2012), Update 2


Walk through the steps a company took to set up the transaction launcher in its SAP CRM system so users can access other systems via their desktops.
by Veeranna Battula, SAP CRM Senior Consultant
CRM Expert - Volume 7 (2011), Update 9


Learn three methods for removing duplicate business partners in SAP CRM: SAP CRM 5.0’s BUPA_CLEAR transaction, SAP CRM 7.0’s Merge Accounts function, and SAP CRM 7.0’s Duplicate Check function. Also sample the functions in SAP CRM 7.0’s Data Quality Administration Framework.
by Akarsh Ravi, Manager, Capgemini US LLC
CRM Expert - Volume 7 (2011), Update 9


Learn about the unique characteristics of license sales contracts, which are used to sell intellectual property rights in SAP CRM-Intellectual Property Management.
by Akarsh Ravi, Manager, Capgemini US, LLC
CRM Expert - Volume 7 (2011), Update 9


Learn about the unique master data processes in SAP CRM-Intellectual Property Management (IPM). Understand the product master data type IP and rights dimensions, and how to perform rights availability analysis.
by Dr. Rüdiger Göbel, Senior Consultant, ecenta AG
CRM Expert - Volume 7 (2011), Update 9


Multilevel categorization allows you to determine response times based on categories of issues instead of focusing on abstract priority values. Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization. You can determine the SLA profile based on a category or subcategory of the service request and you can establish response times based on the reason for the customer inquiry. You can enable this solution without coding in standard SAP CRM.
by Bettina Giese, Product Expert, SAP CRM
CRM Expert - Volume 7 (2011), Update 8


Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket.
by Karthik Suryanarayanan, Senior Consultant, Capgemini LLC
CRM Expert - Volume 7 (2011), Update 8


Learn the key considerations and challenges when implementing SAP Web Channel for SAP CRM 7.0 enhancement package 1, as well as the resources and timelines of a typical implementation.
by Marek Andrzejczak, Senior SAP Consultant
CRM Expert - Volume 7 (2011), Update 7


Understand the basic process behind managing newsletters and different IT approaches supporting this process. Learn how to directly integrate newsletter management with SAP CRM 6.0 and 7.0, the limitations of this method, and how to use customization to overcome these issues.
by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP, and Bill Pritchett, Senior Business Process Engineer, Dow Corning Corporation
CRM Expert - Volume 7 (2011), Update 6


When you send outbound email campaigns using SAP CRM marketing, you can personalize the content for each user. Contacts will receive an email that contains their name, title, and other information you want to tailor specifically for each recipient. Similarly, when composing emails and Web chats in the SAP CRM interaction center, agents can also dynamically personalize the content of each email or Web chat message.
Books

In todays competitive business environment, maintainin

If you're searching for a customer relationship management tool to help you achieve customer-driven growth and the...

If you're considering an SAP CRM implementation, this insightful book will give you and your project team the...

With these books as your guide,take a detailed journey through the Web Client framework, exploring different...

White Papers

In this IDC White Paper, we discuss some of the key trends taking place in the enterprise mobility landscape today, such as consumerization of IT, the mobile application explosion, and cloud computing.

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This SAP-SAPinsider conference session, recorded at PLM 2013 in Las Vegas, steps through real-world examples from SAP® customers who have instituted standard enterprise project and portfolio management

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Whatever your business’s goal — whether it is delivering exceptional customer experiences, optimizing the supply chain, improving procurement processes, growing talent, maximizing operating capital,

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Now more than ever, the speed with which corporations can make financial decisions has a direct impact on bottom-line profits. However, several factors can hinder the ability to make these kinds of

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In this whitepaper, Forrester shares the insights of over 60 companies, vendors, and mobile experts. Learn how mobility is the manifestation of a shift to new systems of engagement, and why the first

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Today, companies face a unique challenge: how to embrace the mobility paradigm for competitive advantage while still advancing the robust capabilities of their trusted enterprise systems. CIOs are

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For many companies, securing their SAP® system was long regarded merely as a synonym for Segregation of Duties (SoD) controls. While this is an imperative in securing SAP platforms, there are additional

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This SAP-SAPinsider conference session, recorded at Admin & Infrastructure 2013 in Las Vegas, examines critical areas to address for delivering responsive, secure and highly available SAP applications

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A new report presents the results of a market research survey of 500+ SAP® customers commissioned by Worksoft Inc., and performed by an independent third party to study the state of test automation

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How confident are you in the risk management systems your organization uses to ensure safe and reliable operations? Lack of a systematic, effective approach to controlling safety, health and environmental

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Multimedia
This course provides updated SAP® BI/BW reporting material to complement our existing BW Reporting product...
This course provides updated SAP R/3 material to complement our existing R/3 reporting product and was designed...
Watch the most popular sessions from the 2009 conference -- more than 42 HOURS! You'll learn optimization...
This course provides updated strategies, best practices, and comprehensive education for APO, demand planning,...
This course provides expert advice, guidelines, best practices and strategy for successfully utilizing SAP...
Blogs
By Ken Murphy on March 4, 2013
by Ken Murphy @KMurphyWisPubs SAPinsider’s CRM, Logistics and SCM, Manufacturing, PLM, and Procurement event in Las Vegas kicked off this morning with pre-conference workshops designed to give More...
By Amy Thistle on January 15, 2013
This CRM tip comes courtesy of Bhanu Sistla, Deloitte, who is speaking at our CRM 2013 event, March 5-8 in Las Vegas, NV! Steps to Call Back-End RFC Using Java Connector (SAP JCo) 1. Create a Custom More...
By Antoine Cadot-Wood on June 7, 2012
I recently hosted a moderated forum on Insider Learning Network with CRM expert Michael Debevec, SAP experts author and technical advisor. Michael took questions on moving from SD to CRM 7.0 – o More...
By Amy Thistle on April 25, 2012
Hello from CRM 2012 in Praha, aka the City of Spires. During jumpstart day yesterday we saw about 200 of our conference attendees get up to speed on CRM functionality and what every CRM customer need More...
By Wietze de Vries on March 21, 2012
The first time D+Z implemented CRM, they integrated customer master data from ECC; however, this ended up polluting the CRM system with bad / messy data.  The problems ranged from incorrectly for More...
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