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Related Resources - SAP CRM 7.0
Articles
by Veeranna Battula, SAP CRM Senior Consultant
CRM Expert - Volume 7 (2011), Update 9 Learn three methods for removing duplicate business partners in SAP CRM: SAP CRM 5.0’s BUPA_CLEAR transaction, SAP CRM 7.0’s Merge Accounts function, and SAP CRM 7.0’s Duplicate Check function. Also sample the functions in SAP CRM 7.0’s Data Quality Administration Framework.
by Akarsh Ravi, Manager, Capgemini US LLC
CRM Expert - Volume 7 (2011), Update 9 Learn about the unique characteristics of license sales contracts, which are used to sell intellectual property rights in SAP CRM-Intellectual Property Management.
by Akarsh Ravi, Manager, Capgemini US, LLC
CRM Expert - Volume 7 (2011), Update 9 Learn about the unique master data processes in SAP CRM-Intellectual Property Management (IPM). Understand the product master data type IP and rights dimensions, and how to perform rights availability analysis.
by Dr. Rüdiger Göbel, Senior Consultant, ecenta AG
CRM Expert - Volume 7 (2011), Update 9 Multilevel categorization allows you to determine response times based on categories of issues instead of focusing on abstract priority values. Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization. You can determine the SLA profile based on a category or subcategory of the service request and you can establish response times based on the reason for the customer inquiry. You can enable this solution without coding in standard SAP CRM.
by Bettina Giese, Product Expert, SAP CRM
CRM Expert - Volume 7 (2011), Update 8 Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket.
by Karthik Suryanarayanan, Senior Consultant, Capgemini LLC
CRM Expert - Volume 7 (2011), Update 8 Learn the key considerations and challenges when implementing SAP Web Channel for SAP CRM 7.0 enhancement package 1, as well as the resources and timelines of a typical implementation.
by Marek Andrzejczak, Senior SAP Consultant
CRM Expert - Volume 7 (2011), Update 7 Understand the basic process behind managing newsletters and different IT approaches supporting this process. Learn how to directly integrate newsletter management with SAP CRM 6.0 and 7.0, the limitations of this method, and how to use customization to overcome these issues.
by John Burton, Director Solution Management, SAP Interaction Center & Social CRM, SAP, and Bill Pritchett, Senior Business Process Engineer, Dow Corning Corporation
CRM Expert - Volume 7 (2011), Update 6 When you send outbound email campaigns using SAP CRM marketing, you can personalize the content for each user. Contacts will receive an email that contains their name, title, and other information you want to tailor specifically for each recipient. Similarly, when composing emails and Web chats in the SAP CRM interaction center, agents can also dynamically personalize the content of each email or Web chat message.
by Hansen Chen, Manager, PMP, PricewaterhouseCoopers
CRM Expert - Volume 7 (2011), Update 6 Enhance version 10 of the SAP CRM groupware integration architecture by using the flexibility of SAP standard and non-standard offerings. Also pinpoint what can be enhanced based on the current groupware architecture.
by Hansen Chen, Manager, PMP, PricewaterhouseCoopers
CRM Expert - Volume 7 (2011), Update 6 Companies that upgrade to SAP CRM 7.0 Support Package 9 need to use version 10 of the groupware integration. Learn about changes in the user interface (UI) and functions provided by version 10. Also find out about related client architecture, which can help you troubleshoot client-side problems with registry entries and logs.
Books
In today’s competitive business environment, maintaining a strong relationship with core customers is essential,... If you're searching for a customer relationship management tool to help you achieve customer-driven growth and the... If you're considering an SAP CRM implementation, this insightful book will give you and your project team the... With these books as your guide, take a detailed journey through the Web Client framework, exploring different... Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even...
White Papers
SAP customers are leveraging SAP® Solution Manager functionality to support application lifecycle management, including change tracking, incident management, business process monitoring and implementation ...More and more organizations are realizing the benefits of leveraging a combination of SAP® application and technical support services — but finding a managed services partner that can deliver the ...
Develop an SAP ERP HCM rollout strategy with a global project assessment
This white paper discusses how understanding your organization’s overall strategic objectives can help you implement a ...
Paper creates bottlenecks in so many businesses processes, and Accounts Payable is no exception. Think about the process in your company for a minute. How much time and money is wasted waiting for ...
Medical technology leader Medtronic opted to run its SAP HANATM in-memory computing appliance on Cisco's Unified Computing System (UCS) because, out of the four certified vendors the company considered...
It's true - now it's possible to do in seconds what used to take weeks1. And not only can you operate faster, but you can also perform dramatically better with powerful insights never readily available...
The growth of digital content has led to fundamental changes in business operations. Application silos and hierarchies once defined information flow and communications. But no longer. As processes ...
In your vision of 100% electronic sales order processing, what will you do about orders that come in via fax or email and end up getting pushed around the office on paper? This new white paper gives...
Let's face it, invoice management can be time consuming, expensive and, well, not a whole lot of fun. Maybe SAP Invoice Management could help. Find out now with our interactive video.
SAP Invoice...
Learn how to overcome the challenges of integrating SAP in your enterprise mobility strategy. When you consider the processes that drive competitive advantage for your business – they're ...
Multimedia
This course provides updated SAP® BI/BW reporting material to complement our existing BW Reporting product...
This course provides updated SAP R/3 material to complement our existing R/3 reporting product and was designed...
Watch the most popular sessions from the 2009 conferences! You'll get techniques to improve cash flow...
Watch the most popular sessions from the 2009 conference -- more than 42 HOURS! You'll learn optimization...
This course provides updated strategies, best practices, and comprehensive education for APO, demand planning,...
Blogs
By Amy Thistle on January 26, 2012
This CRM tip comes courtesy of Rahul Iyer of SAP, who is speaking at our CRM 2012 event, March 19-22 in Orlando, FL!
Dos:
Identify End to End Business Process Owner - The central point-of-contact fo More...
By The Tip Doctor on January 20, 2012
Tip Doctor, Insider Learning Network.
With the advent of SAP CRM 7.0 and particularly enhancement package 1, SAP has greatly improved its Web Channel application. This new and improved Web Channel ap More...
By Antoine Cadot-Wood on January 19, 2012
On January 17, I moderated a live Q&A on Insider Learning Network with ecenta’s Christian Matz, a CRM Expert author and SAPexperts technical advisor.
Christian held an exclusive Q&A on C More...
By Antoine Cadot-Wood on January 11, 2012
SAP CRM 7.0 Ehp 1 has been available to everyone for a bit more than half a year now. And for those of you on the fence about when and how to implement it, I have two New Year’s presents to help More...
By Antoine Cadot-Wood on October 20, 2011
For the past month or so, we’ve been on a bit of an SAP CRM Service kick here at CRM Expert. But we haven’t completely covered a new functionality that underlies a lot of powerful Service More...
Forums
By Antoine Cadot-Wood on December 15, 2011 at 1:28PM
By satishp on December 6, 2011 at 1:13AM
By satishp on December 6, 2011 at 1:18AM
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