by Sujoy Kumar Dey, Senior Consultant, Capgemini Consulting
CRM Expert - Volume 7 (2011), Update 10

Learn how to perform billing on license sales contracts in SAP CRM-Intellectual Property Management (IPM), as well as key technical details and the configuration of the process.

by Akarsh Ravi, Manager, Capgemini US LLC
CRM Expert - Volume 7 (2011), Update 9

Learn about the unique characteristics of license sales contracts, which are used to sell intellectual property rights in SAP CRM-Intellectual Property Management.

by Kunal Verma, PMP, Global Business Applications Manager
CRM Expert - Volume 7 (2011), Update 8

See how a major healthcare industry supplier implemented Web Channel for SAP CRM, integrating it with its preexisting order-to-cash system and product catalogs.

by Lenore Johnson, Rebecca Newell, Bil Khan, and Kishore Bhamidipati, SAP
SAPinsider - 2011 (Volume 12), October (Issue 4)

A recurring theme for companies these days is to do more with less. In this primer, you'll learn about SAP's solution extensions — solutions sourced from third parties that provide their own unique benefits and also closely integrate with SAP solutions and key business processes. These offerings allow companies to build on current IT investments, enabling them to create even more competitive, compelling, and holistic solutions.

by Karthik Suryanarayanan, Senior Consultant, Capgemini LLC
CRM Expert - Volume 7 (2011), Update 8

Learn the key considerations and challenges when implementing SAP Web Channel for SAP CRM 7.0 enhancement package 1, as well as the resources and timelines of a typical implementation.

by Shaik Shavali, SAP CRM Analyst, Rockwell Automation
CRM Expert - Volume 7 (2011), Update 6

Order management integration with third-party providers is a common scenario, as is the need to send an order confirmation output to them. SAP CRM provides standard external interfaces known as external interface (XIF) adapters for data exchange with non-SAP components in an SAP CRM solution landscape. Business data such as transactions, customers, and products can then be exchanged in inbound and outbound directions. See how to use the XIF adapter with SAP CRM actions functionality to convert orders to IDoc or XML format and then send order confirmations automatically.

by Dr. Gaetano Altavilla, Certified Senior SAP Solutions Architect, Instructor, Project Manager, and Team Leader
CRM Expert - Volume 7 (2011), Update 3

Learn how to define and update your company’s organizational model in SAP CRM and how to define organizational data determination, all of which form the base to process many transactions.

by Priti Anukampa, Senior Consultant, Deloitte Consulting, LLP, and Abhishek Srivastava, Senior Consultant, Deloitte Consulting, LLP
CRM Expert - Volume 7 (2011), Update 3

See how to streamline your SAP sales force automation by enabling managers to view the calendars of their team members while also providing managers with a notes log in SAP CRM business partner details/overview screen. With these options, managers can evaluate the sales activities of their teams. Understand the business requirements behind both options, learn which aspects need customizing, and review the technical details of the solutions.

by Srinivasa (Srini) Munagavalasa, Project Management Professional
CRM Expert - Volume 7 (2011), Update 3

Let your contract team handle the quote creation process by using functionality within SAP CRM partner channel management. By doing so, you can free up partner portal champions and channel managers so they can spend more time on leads, opportunities, and customer service.

by Srinivasa (Srini) Munagavalasa, Project Management Professional
CRM Expert - Volume 7 (2011), Update 2

Portal registration is a function of SAP CRM partner channel management that can help enterprises automate their partner registration process for applications such as leads, opportunities, customer accounts, contacts, quotes, and marketing development funds. However, you need to control the information your partners can access. Learn how to accomplish this by granting your partner access to a partner portal, which allows channel partner users to log in to your SAP CRM applications through a link from your company’s Web site. Partner users can only see the data that you make available to them and can only manipulate data if you give them the appropriate user permissions.