Broadcasting Live from SAPPHIRE NOW
Related Resources - Service Management
by Antoine Cadot-Wood, Associate Editor, CRM Expert
CRM Expert - Volume 8 (2012), Update 1
CRM Expert interviews Shaivali Shah to learn about the surprising results of the 2011 Customer Experience Radar, and how to leverage customer experience in your own business.
by Sreekar Reddy Pula, Senior SAP CRM Consultant, The Principal Consulting, Inc.
CRM Expert - Volume 7 (2011), Update 10
Use an enhanced Business Add-In (BAdI) to automate the process of scheduling successfully executed actions in the action job monitor. This process is not available in standard SAP, as rescheduling all successfully executed actions affects performance. Save time by not having to open each document manually and reschedule it for further execution, and avoid performance issues by only rescheduling specified actions.
by Sourabh Chugh, Senior CRM Consultant, SAP Australia
CRM Expert - Volume 7 (2011), Update 10
Learn how to quickly integrate new or existing SAP Interactive Forms with CRM One Order Framework service objects.
SAP CRM 7.0: Use Multilevel Categorization to Determine the Service and Response Profiles of Service Requests
by Dr. Rüdiger Göbel, Senior Consultant, ecenta AG
CRM Expert - Volume 7 (2011), Update 9
Multilevel categorization allows you to determine response times based on categories of issues instead of focusing on abstract priority values. Learn how to extend Service Level Agreement (SLA) determination by multilevel categorization through customization. You can determine the SLA profile based on a category or subcategory of the service request and you can establish response times based on the reason for the customer inquiry. You can enable this solution without coding in standard SAP CRM.
by Bettina Giese, Product Expert, SAP CRM
CRM Expert - Volume 7 (2011), Update 8
Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket.
by Ilan Blecher, Solution Principal, SAP Mobile, ecenta AG, and Sebastian Angerer, Consulting Manager EMEA, ecenta AG
CRM Expert - Volume 7 (2011), Update 7
Learn how to develop mobile applications using Sybase Unwired Platform and understand the concepts of SAP mobility as well as prerequisites for a successful deployment. Get an overview of the platform’s architecture, learn how to install and configure the platform, and see how to develop your first application. Learn some tips and tricks for the successful development of an application for Apple devices.
by Susana Messias, SAP CRM Consultant, BBKO Consulting
CRM Expert - Volume 7 (2011), Update 5
While implementing SAP CRM sales and service functionalities, process owners always want to capture the main milestone dates in which a process is executed. Typically, these dates are integrated with a change of business transaction status. SAP CRM offers both date and status configuration; however, it does not offer a functionality that allows a date determination based on a status change. Find out how to capture the current date on a specific date type for a business transaction based on a status change. Using this technique, you can capture important process milestones in customer service and other activities.
by Dr. Gaetano Altavilla, Certified Senior SAP Solutions Architect, Instructor, Project Manager, and Team Leader
CRM Expert - Volume 7 (2011), Update 3
Learn how to define and update your company’s organizational model in SAP CRM and how to define organizational data determination, all of which form the base to process many transactions.
by Vishal Mani, Lead Consultant, and Bhanupratap Singh, Consultant, Infosys Technologies, Ltd.
CRM Expert - Volume 7 (2011), Update 3
Learn how to use email forms in the Email Response Management System to reply to customer queries and complaints. Find out how to monitor those responses more efficiently via tracking text, which enables email linking to the appropriate service transaction.
Opportunities Amid Uncertainty for CRM Customers: With Continuing Volatility, Where Do We Go From Here?
by Dietmar Bohn, Dr. Ralf E. Strauss, Dominik Feiden, Param Kahlon, and Dr. Tim Bolte, SAP
SAPinsider - 2010 (Volume 11), January (Issue 1)
With 2009 behind them, SAP customers have questions on how to pick up the pieces of the economic recession and proceed with a solid, customer-facing strategy. Find the answers in this panel discussion from five leading CRM executives at SAP.
Understand how to process all of yo
In todays competitive business environment, maintainin
This all-new third edition provides information on SAP's complete service portfolio - the services that support the...
Your one-stop overview of SAP Product Lifecycle Manag
This book teaches you what SAP Transportation Management (TM) is, what it can do, and how to implement and configure it...
In this IDC White Paper, we discuss some of the key trends taking place in the enterprise mobility landscape today, such as consumerization of IT, the mobile application explosion, and cloud computing....
This SAP-SAPinsider conference session, recorded at PLM 2013 in Las Vegas, steps through real-world examples from SAP® customers who have instituted standard enterprise project and portfolio management...
Achieve your business goals and get more value out of your system landscape with SAP Solution Extensions
Whatever your business’s goal — whether it is delivering exceptional customer experiences, optimizing the supply chain, improving procurement processes, growing talent, maximizing operating capital,...
Now more than ever, the speed with which corporations can make financial decisions has a direct impact on bottom-line profits. However, several factors can hinder the ability to make these kinds of...
In this whitepaper, Forrester shares the insights of over 60 companies, vendors, and mobile experts. Learn how mobility is the manifestation of a shift to new systems of engagement, and why the first...
Today, companies face a unique challenge: how to embrace the mobility paradigm for competitive advantage while still advancing the robust capabilities of their trusted enterprise systems. CIOs are...
Preventing cyber-attacks on SAP systems: Why segregation of duties is not enough to fight cyber-crime
For many companies, securing their SAP® system was long regarded merely as a synonym for Segregation of Duties (SoD) controls. While this is an imperative in securing SAP platforms, there are additional...
Providing best response times, tightest security and highest availability for your virtual and cloud-based SAP applications
This SAP-SAPinsider conference session, recorded at Admin & Infrastructure 2013 in Las Vegas, examines critical areas to address for delivering responsive, secure and highly available SAP applications...
A new report presents the results of a market research survey of 500+ SAP® customers commissioned by Worksoft Inc., and performed by an independent third party to study the state of test automation...
How confident are you in the risk management systems your organization uses to ensure safe and reliable operations? Lack of a systematic, effective approach to controlling safety, health and environmental...
This course provides updated strategies, best practices, and comprehensive education for APO, demand planning,...
This course provides expert advice, guidelines, best practices and strategy for successfully utilizing SAP...
This course provides tools, guidelines, and best practices for teams that model, monitor and optimize SAP-based...
This course provides 13+ hours of expert advice to build, customize, generate, format, and distribute financial...
The course contains over 15 hours of expert guidance to get the most out of SAP NetWeaver Portal in your company...
By Ken Murphy on March 4, 2013
by Ken Murphy @KMurphyWisPubs SAPinsider’s CRM, Logistics and SCM, Manufacturing, PLM, and Procurement event in Las Vegas kicked off this morning with pre-conference workshops designed to give More...
By Amy Thistle on January 15, 2013
This CRM tip comes courtesy of Bhanu Sistla, Deloitte, who is speaking at our CRM 2013 event, March 5-8 in Las Vegas, NV! Steps to Call Back-End RFC Using Java Connector (SAP JCo) 1. Create a Custom More...
By Amy Thistle on February 16, 2012
This CRM tip comes courtesy of Lorena Gilbert of PwC, who is speaking at our CRM 2012 event, March 19-22 in Orlando, FL! Key challenges for marketing and sales•Poor alignment with Sales Differ More...
By Amy Thistle on January 26, 2012
This CRM tip comes courtesy of Rahul Iyer of SAP, who is speaking at our CRM 2012 event, March 19-22 in Orlando, FL! Dos: Identify End to End Business Process Owner - The central point-of-contact fo More...
No matching Photos were found.
No matching Videos were found.
No matching Profiles were found.