by John Krakowski and Evan Stoddard, SAP
SAPinsider - 2013 (Volume 14), April (Issue 2)

SAP Solution Manager provides everything you need to derive maximum value from your SAP solution environment, combining tools, content, and direct access to SAP to manage everything from deployment to solution monitoring and improvement. In this article, you’ll learn about mobile apps for SAP Solution Manager and how they can help you further optimize both your core business processes and your IT infrastructure to get the most from your SAP investments.

by Lois Dick, SAP
SAPinsider - 2013 (Volume 14), January (Issue 1)

SAP Solution Manager 7.1 provides the tools and content needed to manage solution deployment, solution monitoring, and overall process improvements. To help companies determine which of these tools will best fit their needs, SAP recently implemented a free, self-service offering — the SAP Solution Manager Pulse Check — that helps customers quickly identify which SAP Solution Manager 7.1 capabilities will allow them to innovate their business processes and optimally manage their entire solution landscape.

by SAP and partners
SAPinsider - 2012 (Volume 13), April (Issue 2)

Your company’s software and solutions can make or break the business, so the continued reliability of these tools is of paramount importance. That’s why the SAP Enterprise Support organization focuses on providing SAP customers with guidance and end-to-end support that can help them ensure that their solutions are running optimally at all times. In this special report, you’ll learn how, by taking advantage of SAP Solution Manager, application lifecycle management, and certified SAP partners, you can ensure that you’re getting the end-to-end support you need to keep your solutions up and running.

by SAP and Partners
SAPinsider - 2011 (Volume 12), October (Issue 4)

Companies are always looking for ways to improve their end-to-end IT operations and ensure that their solution landscapes run optimally at all times. In this special report, you'll learn about two support offerings — Run SAP and SAP Enterprise Support — that can help these companies do just that. You'll also hear from partners certified in Run SAP and SAP Enterprise Support about the various offerings and services available to help you get the most out of your IT investments.

by Dr. Matthias Melich, SAP AG
SAPinsider - 2011 (Volume 12), April (Issue 2)

There has been a radical overhaul of SAP Solution Manager usage rights with regard to IT service desk capabilities. This article decodes those usage rights for readers, arming them with the knowledge needed to make informed decisions about their service desk strategy for both SAP and non-SAP assets, and also covers the financial and operational benefits customers can expect by exercising those rights.

by Brian Greenberg, SAP
SAPinsider - 2010 (Volume 11), January (Issue 1)

Leveraging SAP Safeguarding services guarantees that you’re using the most complete and extensive knowledgebase around SAP solutions to manage an application life cycle. Review three best practices for optimizing the life cycle of your applications with these comprehensive offerings.

by Bernd-Michael Rumpf, SAP AG
SAPinsider - 2009 (Volume 10), October (Issue 4)

Through a combination of SAP experts, methodologies, tools, and certified partners, SAP Services follows its mission: maximizing customer success. Understand how SAP Services, with nearly 20,000 professionals worldwide, delivers value at every step of the application management life cycle.