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Related Resources - CRM
Articles
by Raghukul Tilak Mokirala, Senior Consultant, Wipro Technologies
CRM Expert - Volume 8 (2012), Update 4 Understand how to configure SAP CRM tax settings and integrate them with SAP ERP Central Component, financial accounting, managerial accounting, and sales and distribution settings.
by Uri Dembo, SAP CRM Consultant and CEO, Fishman Dembo Consultants
CRM Expert - Volume 8 (2012), Update 3 Learn how to configure a mechanism that controls which follow-up transactions will be available for a given transaction type based on the source transaction and status.
by SAP's Global Ecosystem and Channel Marketing Group
SAPinsider - 2012 (Volume 13), April (Issue 2) SAP offers select solution extensions that integrate directly into your existing landscape, providing increased business value to complement the SAP business solutions you already have in place. In this special report, you can explore several of these solution extensions in more detail and take a look at the benefits the various tools can bring to an organization.
by Srinivasa (Srini) Munagavalasa, PMP, Principal Business Integration
CRM Expert - Volume 8 (2012), Update 3 Understand and quickly fix integration issues between SAP ERP HCM and SAP CRM systems, without having to rely on the HR team. Also learn the basics of SAP ERP HCM and Application Link Enabling (ALE) distribution of organizational data and business partner data from SAP ERP to an SAP CRM system.
by Frank Densborn, Rapid Deployment Solutions, Technology Packages, SAP Labs, and
Ginger Gatling, Solution Management, Enterprise Information Management, SAP Labs
CRM Expert - Volume 8 (2012), Update 3 Data migration is a major task, and crucial for a successful SAP CRM implementation. Learn about using SAP BusinessObjects Data Migration to move your data into SAP CRM, ensuring that it can be trusted by users and is ready for business process execution.
by Sujoy Kumar Dey, Senior Consultant, Fujitsu America, Inc.
CRM Expert - Volume 8 (2012), Update 3 Learn how to recognize revenue on license sales contracts in SAP CRM-Intellectual Property Management as well as key technical details and the configuration of the process.
by Nico J. W. Kuijper, SAP ILM/ECM Consultant, D&IM Services
CRM Expert - Volume 8 (2012), Update 2 Essential information about customers, products, and services cannot always be accessed quickly and isn’t always searchable. See how SAP Embedded Search helps you query and find business information more efficiently in your SAP CRM system.
by Steven Trinh Xuan Dung, Senior Consultant, ecenta APA Ltd.
CRM Expert - Volume 8 (2012), Update 2 Learn some fundamental techniques for developing custom interactive voice response (IVR) functionalities and see example solutions to three common IVR enhancements when using SAP Business Communications Management.
by Judy Hildebrandt, Senior Business Process Specialist, Suncor Energy
CRM Expert - Volume 8 (2012), Update 2 Walk through the steps a company took to set up the transaction launcher in its SAP CRM system so users can access other systems via their desktops.
by Tom Leddy, Principal Engineer, SAP CRM, OfficeMax
CRM Expert - Volume 8 (2012), Update 2 Understand the pros and cons of using a Rich Internet Application (RIA). See what’s involved with enhancing these applications and fixing issues when they arise after the initial rollout.
Books
In today’s competitive business environment, maintaining a strong relationship with core customers is essential,... If you're searching for a customer relationship management tool to help you achieve customer-driven growth and the... If you're considering an SAP CRM implementation, this insightful book will give you and your project team the... With these books as your guide, take a detailed journey through the Web Client framework, exploring different... Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even...
White Papers
ITG management brief: How to save up to 37% on SAP database costs within the next 3 years
This report looks at the achievable cost savings and functional benefits when migrating SAP® database
infrastructures...
After a data migration, the quality of both migrated and newly entered data will suffer unless your organization has a sound data governance strategy in place going forward. If the post-migration environment...
Proactively evaluating your SAP® user base with an automatic analysis can save you time, reduce costs, improve security, and identify your power users.
The RBE Plus User & Role Analysis provides...
No one wants to overspend on data management, but that’s just what you may be doing if you lack an understanding of all the costs – apparent and hidden – associated with running your database...
An e-Forms strategy incorporating SAP Interactive Forms by Adobe and Arch Forms Lifecycle Manager can automate forms data entry, improve user experiences, and achieve regulatory and corporate requirements....
The massive amount of data that organizations collect these days is staggering. Transforming this immense volume of data into valuable information is a major challenge.
To gain insight into how well...
Consolidating and modernizing the IT that runs your B2B and file transfer environments – the backbone of your supply chain – can deliver big rewards: cost savings, improved efficiency, and revenue...
Thinking about virtualizing your SAP® landscape? Hear directly from peers who are already realizing cost benefits and improved manageability with a virtualized SAP environment. View this video to ...
In order to achieve a profitable, sustainable competitive advantage, companies are moving beyond engaging with customers on a transaction-by-transaction basis to focus on the quality of their customer...
Mobile technology is impacting every business, transforming experiences for employees, partners, and customers. With over 40,000 mobile devices in use, SAP is realizing significant business benefits...
Multimedia
This course provides updated strategies, best practices, and comprehensive education for APO, demand planning,...
This course provides expert advice, guidelines, best practices and strategy for successfully utilizing SAP...
This course provides 18+ hours of expert advice to build, customize, generate, format, and distribute financial...
The course contains over 15 hours of expert guidance to get the most out of SAP NetWeaver Portal in your company...
Watch the most popular sessions from the 2009 conference -- more than 21 HOURS! You'll get comprehensive...
Blogs
By Dave Hannon on May 18, 2012
By Dave Hannon@Daveatwispubs
Day one of SAPPHIRE NOW brought the star power.
Day two brought Lars and the clouds (literally and figuratively) to Orlando.
And day three was HANA's time to rock More...
By Amanda McKeon on May 17, 2012
by Amanda McKeon
The term “consumerization of IT” seems to be overused at this point, but it is by no means something that can be ignored or pushed aside for later contemplation. The newe More...
By Kristine Erickson on May 14, 2012
SAP Professional Journal editor Scott Priest (@SAPProJournal) recently spoke with SAP’s Ina Felsheim about the new book “Enterprise Information Management with SAP," recently publish More...
By Graceanne Bowe on May 14, 2012
by Graceanne Bowe, Senior Director, SAPinsider
SAPPHIRE NOW 2012 is in full swing down in Orlando, and it’s no surprise that big data---namely, SAP HANA—is one of the hottest topic. More...
By Kristine Erickson on May 10, 2012
Insider Learning Network recently held an online Forum with ERP expert and consultant Michael Doane of CGI and moderated by Project Expert editor M.S. Hein.
Michael took questions in a one-hou More...
Forums
By Antoine Cadot-Wood on December 15, 2011 at 1:28PM
By satishp on December 6, 2011 at 1:18AM
By satishp on December 6, 2011 at 1:13AM
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