FAQs

About Insider Learning Network
- What is Insider Learning Network?
  
  Insider Learning Network is a global interactive web site dedicated to helping SAP professionals get trusted answers to their most specific SAP questions, advance their skills, and connect with their peers. Bringing together industry experts, SAP customers, and SAP partners, Insider Learning Network offers a single place to share with and learn from other SAP professionals, research projects and products, and find detailed technical information and advice.
- Who produces Insider Learning Network?
  
  Insider Learning Network is produced independently by WIS Publishing, publisher of SAPinsider. SAP and the SAP logo are trademarks or registered trademarks of SAP AG in Germany and several other countries. For more details on WIS Publishing, visit www.wispubs.com/sap. The posts and views expressed on Insider Learning Network are not necessarily those of Insider Learning Network or its parent company, WIS Publishing. WIS Publishing is not responsible for any inaccurate information or consequences stemming from inaccurate instructions on the network. Offensive content, including language, insults about or directed to any group or individual will not be tolerated. All such posts and messages will be deleted immediately and members responsible for such actions will be permanently banned from the site.
Account Set up, Maintenance, and Messages
- Is membership to Insider Learning Network free?
  
  Yes – membership to the Insider Learning Network is free. By setting up a free account, you can access hundreds of blogs, forums, groups, white papers and articles, and meet colleagues who share the same interests you do.
- How do I set up my free account?
  
  Creating an account is quick and easy. Click on either of the “Join” buttons on the homepage.
  
  You will be asked to provide basic contact and profile information, including creation of a custom URL for your account. Once you complete the profile, you can begin building your highly customized profile with any photos, videos or blog posts you would like to contribute, connect with colleagues, and start accessing the hundreds of informational articles, blogs, forums, groups and white papers available to you.
- I'm having problems creating an account
  
  Please send an email to customer@wispubs.com via the “Contact Us” page. Please describe which step in the account creation process is problematic, as well as provide a screenshot of the error message you received.
- VIDEO: How to make the most of out of your Insider Learning Network account?
- Forgot your password?
  
  Click "Forgot your Password?” then enter your email address.
- How do I change my password and email address?
  
  Login and go to "MyHomepage". Then select "Profile" on the right hand navigation bar and you will see "Manage Account". From there you can change your password and/or email address.
- How do I edit my profile information?
  
  On the right-hand side of your Homepage, go to the “Navigation” column. Click on “Edit Profile” to access and change any of your profile settings.
  
  When you are finished, click on “Save Changes” at the bottom of the page.
- How do I change my profile picture?
  
  On the right-hand Navigation column of your Homepage, click on “Change Profile Photo.”
  
  Choose “Upload Photos,”
  
  Browse for the new photo you wish to upload, and click on “Start Upload.”
  
  Once the picture has finished uploading, name the photo if you wish, and then click on the “Finished” Button.
  
  Then, select the new photo and click on the “Select Photo” button and it will be set as your new profile picture.
  
  Please note the following about your photo uploads:
  Max upload size: 2MB
  Allowed photo types: .jpg, .gif
- Can I send a message to another Insider Learning Network member?
  
  In the right-hand Navigation column of your homepage, click on “Messages” > “Create New Message.”
  
  This will bring up a blank message form. Select the “+” symbol in the “To:” column to select your recipient and send your message.
  
  You must be colleagues with someone in order to message them.
- How do I become colleagues with someone who is a member of Insider Learning Network?
  
  On the left-hand “Explore the Network” column of your Homepage, click on the “People” icon.
  
  This will bring you to a page where you can search for a colleague and click on his or her profile.
  
  Once in the profile, select the “Add to Colleagues” icon on the right-hand side of their profile page.
  
  An email will be sent to that person asking him or her to approve your request.
  
  You can also use the Search bar at the top right-hand side of every page to find colleagues. Simply change the drop-down from “All” to “People.”
- How do I invite people to Insider Learning Network?
  
  From the homepage, click the "Invite a Colleague" button on the right hand side.
Blogs, Articles, Podcasts
- I have submitted a blog post but cannot see it.
  
  All blog posts go through a premoderation process. Posts are usually approved within a couple hours.
- How do I subscribe to RSS feeds?
  
  At the bottom of each blog you can subscribe via RSS:
- I found an article title of interest to me, but I cannot access the article because it is locked (part of a paid subscription). How can I subscribe to your publications?
  
  Some full articles are only available to paid subscribers of the publication to which they belong. To become a subscriber, visit: www.sapexperts.com or contact us at customer.service@wispubs.com and +1-781-751-8799.
- I’m a subscriber of paid content and I cannot access all articles.
  
  First, check to make sure your subscription is current by contacting our Customer Service team at customer.service@wispubs.com and +1-781-751-8799. If your subscription is current, they can help you determine the problem and access the articles.
- Can I download podcasts?
  
  Podcasts are not available for download at the moment.
Forums
- Where are the forums located?
  
  In the left-hand “Explore the Network” column of the Homepage, click on the “Forums” icon.
  
  Scroll down to find the most recent questions and answers, or pull down the “Forum Index” bar at the top to search in or read threads in a specific category.
- How do I post in a forum?
  
  Click the "Post Reply" button which can be found at the top & bottom of each forum thread
  
  Note: You must be logged in to post in a forum.
- How often are live Q&As held?
  
  We host about 4-5 live Q&As a month which feature SAP experts and industry leaders. This is a great opportunity to ask your most critical SAP questions on a variety of hot topics.
- Is there an audio component for the live Q&As?
  
  There is no audio requirement for any of our live Q&As. To participate, simply login and go to the appropriate Q&A forum thread.
- Where can I find my bonus download item for registering for a live Q&A?
  
  All Q&A download materials can be found in the confirmation e-mail you received after registering for the live Q&A. If you have any difficulty finding your download, contact customer@wispubs.com
Groups
- Can I create my own group?
  
  Currently, only moderators of the Insider Learning Network can create a group. You may, however, join any group to which membership is “open.” If you have a group to suggest please send an email to customer@wispubs.com.
- How do I join a group?
  
  All groups are free to join. From the left-hand navigation, "Explore the Network", click "Groups" to browse all groups.
  
  To become a member of a group, click "Join This Group" on the right hand side.
- How do I contact the group owner?
  
  Go to the group page and click "Contact Group Owner" then enter your message.
Social Media
- Can I connect with Insider Learning Network on Twitter, Facebook & LinkedIn?
  
  You can connect with us by clicking on the Twitter, Facebook, & LinkedIn icons found on the right hand side of any page on Insider Learning Network.
- How do I share content to Facebook & Twitter?
  
  You can share content to Facebook & Twitter by clicking on the "share" or "tweet" button at the bottom of each blog or article.
Reporting Abuse
- How do I block a user?
  
  Go to the user's profile and click on “Block Member” on the right-hand side of the profile.
- How do I report inappropriate comments or behavior?
  
  There are several ways to report inappropriate comments or behavior. If you are on a group page or a blog you may report the group or blog by accessing the “Report Group” icon in the “Group Links” bar on the right-hand side of the page.
  
  For other complaints, send a message to the Insider Learning Network from the “Contact Us” page at customer@wispubs.com
- How do I report a potential copyright violation?
  
  To report a potential copyright violation, contact the Insider Learning Network at customer@wispubs.com
Partner Programs
- What are the advertising opportunities on Insider Learning Network?
  
  To learn about our vendor programs and services, please contact our Partner Marketing Representatives at +1-781-751-8800 or partners@wispubs.com.