In a typical e-learning course with recorded scenarios, end users are set in their minds to always move forward as they click from one step into the other — sometimes without much thinking or understanding of what is really happening between the clicks. Walk through a course that slows down the process by forcing end users to make mistakes and, in this way, makes them think about every step in the process. The course is therefore useful for both end users in their learning process and help desk agents in troubleshooting.
In a typical e-learning course with recorded scenarios, end users are set in their minds to always move forward as they click from one step into the other — sometimes without much thinking or understanding of what is really happening between the clicks. Walk through a course that slows down the process by forcing end users to make mistakes and, in this way, makes them think about every step in the process. The course is therefore useful for both end users in their learning process and help desk agents in troubleshooting.
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