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CRM Expert

Automate Your Interaction Center with CTI Call Attached Data

CRM Expert
Tobias Scheele, Senior Consultant and Project Manager, and Sebastian Angerer, Senior Consultant and Solution Architect, ecenta AG
Aug 16, 2010
See how you can enable the transfer of call attached data to the interaction record, which allows your agents to easily access call-relevant information. Learn how to reduce call processing time by defaulting input fields with values the telephony environment collects automatically.
See how you can enable the transfer of call attached data to the interaction record, which allows your agents to easily access call-relevant information. Learn how to reduce call processing time by defaulting input fields with values the telephony environment collects automatically.
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