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Contact SAP ExpertsCustomer Service Help & Frequently Asked Questions
About UsSAPexperts is a collection of nine online knowledgebases accessible through licensed subscriptions: SAP Professional Journal, Financials Expert, BI Expert, HR Expert, SCM Expert, CRM Expert, GRC Expert, Solution Manager Expert, and Project Expert. They each contain hundreds of articles that provide expert-written, expert-validated advice and instruction covering technical and functional topics about your SAP system. We post weekly updates to the knowledgebases. How to subscribeYou can subscribe in two ways:
Licenses to the knowledgebase are available for teams of all sizes as well as individual users. Each eligible license holder may access the knowledgebase — using a registered username/personal password — any time 24/7 from any computer with Internet access. You can easily customize licenses to meet the needs of your team or organization License InformationHow to find out if your company already has a licensePlease contact our customer service department. What to do if you are not registered for your company's licensePlease contact the individual in your company who administers the license. That person will be able to provide you with the associated link in order to register. If you are not sure who your administrator is, please contact our customer service department. Where to log inYou can log in from any computer with an Internet connection. How to upgrade or increase the number of authorized usersYou can upgrade or increase the user limit of your subscription at any time. To upgrade a subscription, please contact our customer service department. Who can make changes to the users on a multi-user licenseOnly the license administrator can make changes to the users listed on the account. Searching the siteHow to search for an articleThere are several search techniques:
It can mean a few different things:
If you get an error message, please contact our customer service department. Please be sure to include the URL link of the error notification you received. We will forward it to our Web team. Once the problem is resolved, we will notify you. The role of the administratorThe administrator is in charge of the users who will have access within their company. The administrator has the ability to add, change, and view user access. Single-user accounts don't have administrators. Using your accountHow to change your password or profileOnce you are logged in to your account, click the "Profile" link at the top right side of the page. From there you can edit your password, address, and job title. Or you can contact our customer service department to request help. Customer Administrators cannot change passwords. What to do if you forget your passwordIf you have forgotten your password, please visit the Manage Account page. Enter your registered email address and click "Send Password Reminder" and a password reminder email will be sent to your recognized email address. Where to go for assistance with logging inIf you need assistance, please contact our customer service department. You can also contact your administrator for help. Print Update and RSS feedsPrint UpdateThe print component of all of the knowledgebases except SAP Professional Journal is a compilation of the updates we have added to the knowledgebase over the last five weeks. It includes one or more full feature articles and excerpts from the other updates, and is mailed to the license administrator. Users receive email reminders about the new updates 10 times a year. The print component of SAP Professional Journal includes full articles and is mailed four times a year. RSS feedsYou can subscribe to our RSS feed if you want to know immediately when an article is posted, or you can follow us via each knowledgebase's Twitter account. Asking a question about an articleIf you have a question about the article you can contact the author of the article. Their contact information is listed at the end of the article. If you need further assistance, please contact our editorial team. How to become an SAPexperts authorIf you would like to become an SAPexperts author, please contact our editorial team. The editor will reply and send the author guidelines. The first step is writing a short abstract describing your idea. PaymentWe accept bank wire transfers, company checks, and credit cards (AMEX, Diners Club, Discover, MasterCard, and Visa). Cancellation policyIf you decide to cancel your subscription, please contact our customer service department. Please provide details regarding the reason you need to cancel. We will then terminate your access and issue a credit or refund based on the unused portion of your subscription. Terms of serviceThe SAPexperts knowledgebases are the property of Wellesley Information Services and are protected by U.S. and international copyright law and conventions. Under the terms of this license, individual named users on the license account are the only people permitted to access our knowledgebase using the login information assigned to them. They may not share their passwords. They may not distribute printed copies of articles for others, nor may they email articles to others without permission from WIS. Please note also that our articles can never be posted to a Web page, intranet, or network drive. Licensees may not use a script, spider, or other tool to automatically download articles from the database. Violation of any of these terms will result in immediate loss of access privileges and may result in legal action against the individual and the individual's company. |
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