Welcome to Today's Forum:

Break through the confusion about mobility options
for sales and service:
A live Q&A with SAP CRM expert Ashish Saxena 

With overwhelming mobility options for sales & service teams, how do you make the right choice for your organization?

Ask your specific questions and cut through some of this confusion in today's  one-hour forum with SAP CRM and ERP expert Ashish Saxena. Ashish  Saxena, a director at Accrete Solutions  and a co-author of the  recent  CRM Expert article, will respond to your posts directly in this  Forum  thread today from 11am to 12pm EDT here in the CRM Forum.

To ask your question, first log in to Insider Learning Network, and  select the “Post Reply” button below to post your question.  Post your question  on evaluating the wide  array of SAP and third-party mobility options   for sales and service  teams and assessing the device, interface, and   integration needs of your business.

If you have not yet registered for today's Forum, register now to receive Ashish's full CRM Expert article “A Step-by-Step Guide  to Select a Mobility Platform That Supports Sales and Service,” written  with his Accrete Solutions colleague LeighAnne Holtzman, normally  available only to CRM Expert subscribers.

Note: In order to participate in this exclusive live Q&A you must be a member of Insider Learning Network - join today for free.

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The typical goals of the mobility assessment are:

- Establish  a mobility vision and roadmap and align mobility initiatives to business goals

- Understand the mobility solution options and choose the right long term solution that meets the business requirements

- Ensure High user adoption of mobility solutions

- Reduce mobility project risk by understanding what it takes to do a mobility implementation, correct choice of  platform, devices, packaged applications.

- Understanding the TCO (Total cost of ownership ) and measuring ROI ( Return on Investment) for mobility initiatives

I have a question about integration -- are there any concerns with speed/performance with the integration strategy for Sybase Mobile Sales (ie, Sybase Unwired, connecting to SAP NetWeaver Mobile to get to SAP CRM)? Any steps you recommend to avoid performance issues?

Regarding performance, the mobile app should not too intensive with lots of data entry fields and processing. The mobile app should solve the business issue with least amount of clicks and a nice UI

Hi Ashish,

For a Mobility implementation, what should a project team look like? From your experience, what parts of the business do they come from and what skills have you seen that are most valuable? Are mobility-realted projects quicker than module implementation projects?

Thank you!
Laura