Building a Super User Program to drive user adoption and efficiencies: 
Exclusive, live Q&A with Doug Whittle

Managing your SAP Projects 2011 speaker Doug Whittle recently held a Q&A on building a super user program to drive user adoption and efficiencies. The discussion was lively, on topics such as choosing and rewarding your super users, full-time vs. part-time super users, striking the right balance in the relationship between IT, help desk, and super users, and other topics.

For the full Q&A, you can view the questions and Doug's responses here in the Project Management Forum, or read an edited transcript of the Q&A posted here on Insider Learning Network.

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How do you build a Super User Program that will not only drive user efficiencies but build support for your implementation and rollout? What are the first steps to building a super user strategy - and how do you restore one that is in decline?

Register today to join renowned expert, author, and speaker Doug Whittle for a live, one-hour Q&A on Thursday, October 6, 12:30 -1:30 pm  EDT, and post your super user questions in this exclusive Project Management Forum on Insider Learning Network. 

Bonus Download: After registering for this Q&A, look for your confirmation email, which includes a link to Doug  Whittle’s Super User Checklist, the key questions that must be answered  as you’re planning and evaluating the state of your super user program.

Have a question now?  Log in to Insider Learning Network, select "Post Reply" and type in your question to post it to the Forum. Doug will be taking questions on Thursday, October 6, from 12:30-1:30 EDT here in the Forum

If you are not an Insider Learning Network member, join today!

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Hi, 

I would like to know how do we ensure SAP_ALL access is not provided to unauthorized users. Is it good to have superusers after go-live or the security administrators should also not have super user access during day to day activities after go-live? What is the best strategy for super user program that organizations running on SAP should adopt?

Hi Amy would this session be recorded for future play back?

Oct 6, 2011 -- 10:34AM, JonathandeSouza wrote:

Hi Amy would this session be recorded for future play back?

 

Hi Jonathan,

Thanks for your question!

This Q&A is held in the Forum only (no audio), and Doug will be posting his answers to your questions in the Forum thread.

This means you'll be able to read it here in the Forum at any time. You can also read an edited summary/transcript of the Q&A, which will be posted in the next day or so.

For those who have registered for the Forum, you'll get an alert when this transcript is available. Enjoy the discussion with Doug - we're looking forward to it!

Cheers,

Kristine Erickson, Editor, Insider Learning Network

Sep 29, 2011 -- 4:18PM, DSL wrote:

How does one sustain the superusers after go-live?  How long?  Do you have to?

Have we missed anything because we really don't have a superuser plan AFTER go-live?  It is a great process leading to go-live and the initial go-live support time period.

 

The problem with many SU programs is we don't see beyond "go live"...and then suddenly at update time, we can't find our SU's. So yes...look at a SU program as a program that must be sustained...and that becomes the primary vehicle for supporting end users. I'll answer a couple of questions in a bit (later in this stream) that will talk briefly about ways to sustain the program.