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1 year ago ::
Jan 19, 2012 - 12:43PM
#11
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Hi Michael, Thanks for holding this forum today! What would you say are some of the more surprising "wins" for companies that have successfully built a thriving COE? And how did their planning shape this success?
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1 year ago ::
Jan 19, 2012 - 12:46PM
#12
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Michael - looks like another hype-filled year for SAP BI, err, I mean "Business Analytiics." Is there any meat on the bone for customers here? Pitfalls to avoid?
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1 year ago ::
Jan 19, 2012 - 12:47PM
#13
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Hello Michael, How can one measure success of SAP implementations? Other than conducting user surveys, what are some measureable indicators of a sustained adoption and efficiency?
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1 year ago ::
Jan 19, 2012 - 12:47PM
#14
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Megan, You already hit the nail on the head: planning. The misfortune is that SI's including SAP Consulting tend to use ASAP as their methodology and it encourages "the wedding syndrome" by which clients rush to go-live and then say "Now what?" They should plan post-implementation during the implementation. Otherwise, setting up a Center of Excellence can be far more difficult. The most surprising win is the rise in morale amongst both business and IT sides of the aisle as each is given the proper frame to succeed, thus eliminating the marital bickering between IT and business that we have observed for the past fifty years. There are many other benefits but this one tends to be, as you asked, a surprise.
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1 year ago ::
Jan 19, 2012 - 12:51PM
#15
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The tipping post in the "distance" of an activity from the actual fulfillment of a business process. Sales order entry is heart and soul within business process. Basis is miles upon miles away. As written "Distance matters when you're ordering a pizza; it matters not at all for Basis work." If it looks like something that will be done with a screwdriver or machine code, it is not strategic in IT. If it is correction, revision, re-setting, etc., it is non strategic. If it has nothing whatsoever to do with your clients, it is non-strategic. (I could on in this vein for many pages)
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1 year ago ::
Jan 19, 2012 - 12:53PM
#16
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Thanks again to everyone for joining the discussion today! Please be sure to refresh your browser periodically to see the latest posts.
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1 year ago ::
Jan 19, 2012 - 12:56PM
#17
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Michael - looks like another hype-filled year for SAP BI, err, I mean "Business Analytiics." Is there any meat on the bone for customers here? Pitfalls to avoid?
Jon, I am actually all for the wave of Business Objects provided we can avoid 'Shadow IT' . The hypes that concern me are around emerging technologies such as HANA, Mobility, and Solution Manager. While these are worthy subjects, they should not be the centerpiece of every SAP discussion. Let's not forget Ray Wang's UK presentation in November of 09.
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1 year ago ::
Jan 19, 2012 - 12:59PM
#18
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Hello Michael,
How can one measure success of SAP implementations? Other than conducting user surveys, what are some measureable indicators of a sustained adoption and efficiency?
Adherence to time and budget are very misleading indicators of implementation success. Usually, firms under budget and set over optimistic deadlines and then shortchange the implementation in terms of cutting end user training, rushing data migration etc. I prefer the use of key performance indicators as part of a Value Engineering process that precedes the project and is the basis of a business case that will actually be scrutinized after Go-Live. Serious success will also include a simple transition from project mode to a Center of Excellence organization that will sustain continuing measurable gains.
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1 year ago ::
Jan 19, 2012 - 12:59PM
#19
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Can you discuss what has changed from the previous version of the SAP Green Book to the new version coming out?
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1 year ago ::
Jan 19, 2012 - 1:07PM
#20
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Can you discuss what has changed from the previous version of the SAP Green Book to the new version coming out?
Outside of some wonderful editing and other tips provided by Florian Zimniak and others at Galileo Press, I have added some stories that will help to illustrate 1) why SAP clients should not "fix their own SAP cars", 2) how neglect of your end users will cost you more than you save by not taking care of them, and 3) an extension of the chapter on how to build a Center of Excellence. I believe that in the final version, the graphics will also be much improved. Cover design is definitely much more attractive and compelling. FYI, we are casting for the movie version this summer. Who wants to play the clueless CIO? None of you, I'm sure. OK, better buy the book then.
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