Tips on transitioning your sales orders to SAP CRM 7.0:
Q&A with CRM expert Michael Debevec

Whether you’re evaluating or currently running CRM 7.0, how can you avoid configuration pitfalls and prevent conflicts between SD and CRM in sales order processing?

Ask your questions about SD vs. CRM 7.0 in a live, one-hour Q&A with SAPexperts author and CRM 2012 speaker Michael Debevec on Tuesday, June 5 at 12:30-1:30pm ET here in Insider Learning Network’s CRM Forum.

To post your question now, first log in to Insider Learning Network, and select the “Post Reply” button below. Then join the discussion here on Tuesday, June 5 at 12:30-1:30pm ET. If you are not yet an Insider Learning Network member, join today! 

Bonus Download: Register today for this exclusive Q&A, and download an excerpt from the CRM 2012 presentation “SD Doesn’t Go Away with Your Implementation of SAP CRM: Tips to Guarantee a Smooth Transition and Coexistence Between Systems” by Michael Debevec, normally available only to conference attendees. (Look for the download link in your confirmation email.)

Moderated by Antoine Cadot-Wood, editor, SAPexperts

Sponsored by

Is there any restrictions, performance wise, on how many sales order you can have as a follow-up from a Sales contract? Or any maximum recommendation?

Jun 5, 2012 -- 10:08AM, ChristopheSchutz wrote:

Hi Mike ,

Is that a webcast at 12:30 today 05-June-2012 ? Can you send me the link via email , thank you . christophe_schutz@waters.com .

Hi Pramod & Christophe,

Thanks for joining us today! Mike will be taking questions posted here in the forum, and will be posting his replies from 12:30-1:30pm ET today.

Feel free to post a question now. Mike will join the Forum in about a half hour to reply. (Note that there's no audio or webinar presentation for these type of online forums. Mike will be posting his written answers on this page.)

Thanks very much, and we look forward to seeing everyone at 12:30!

Kristine Erickson, Editor
Insider Learning Network

Welcome to today's latest forum on SAP CRM 7.0, sponsored by CRM Expert. Today we’re focusing on SD and managing sales orders in 7.0.   Thank you for joining us today.

Today, I’d like to welcome consultant Michael Debevec, who will take your questions for the next hour. Mike has written articles for CRM Experts and has been a speaker at the annual SAPinsider CRM conferences. Today’s Q&A is based on his CRM 2012 session – aptly named “SD Doesn’t Go Away with Your Implementation of SAP CRM: Tips to Guarantee a Smooth Transition and Coexistence Between Systems.”

A few notes before we get started: To post your question for Mike, just use the “Post Reply” button. Mike will respond with his own posts here on the Forum page (there is no audio for our online Q&As). And please refresh your browser periodically to see the latest posts.

Mike, welcome, and thanks for taking these questions today!

Jun 5, 2012 -- 12:10PM, Sara Andersson wrote:

Hello Mike,

1.1) What scenarios exist to run between CRM and R/3?
1.2) What scenarios are recommended to run between CRM and R/3? 

2.) If you have an order in CRM what status can/will trigger a delivery and billing in R/3?

3.) How to use R/3 sales order in WEB ui and what can be edited in WEB ui in this case?

3.1) Why and what is the use of replicating whole orders so that they can be editable in both systems?
3.2) Is this something that will be avoided thinking of the new scenarios yet to come and that possibly also will be further developed?

4.) Can billing plans be handled in CRM?

5.1) Can sales order in CRM be combined with projects in R/3?
5.2) Will the DIP(dynamic item processing) then work?

Best regards
Sara Andersson

1.1 - You can chose where to enter orders and where to maintain them.  From a CRM side, the item category identifies where you would wish to do billing.  So, you can order in CRM, delivery in ECC, Bill in CRM or Bill in ECC.

1.2 - I doubt if there is a recommendation, per se (at least I wouldn't give a categorical recommendation) but there are several constraints that will push you in one direction or the other.